A key concept within TejonBT is Engagement - the measurement, or weight, of how engaged, or involved, an object is with your organization. Engagement becomes an easy way to see how plugged in a customer is to your organization, the effectiveness of campaign, or if an event is gaining traction.
Nearly every aspect of the object affects the object’s engagement score: its statuses, its connections with other objects, and its attached data.
An Engagement Point can apply for one month, or for as long as the source of the engagement exists. For example, if Mary refers John, then Mary might be awarded 1 Engagement Point for that month. When a price of equipment is used and working for a month, it might receive 1 point for having a status of Active, and 3 points for each connection indicating it was being used.
The actual engagement points for statuses, connections, etc are designed by your organization (in the Configuration Studio) and are specific to your database.
You can graphically see any object’s engagement history in the Object Preview or in the Object Editor.
You can search by engagement as well. It’s easy to sort results by their Engagement Score. In the screen shot below, Manzana Tech is sorted to the top because it has the highest current engagement.