API - Application Programming Interface
Connections - a relationship between two objects (nodes).
Customer relationship management (CRM) - a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. (http://en.wikipedia.org/wiki/Customer_relationship_management)
Dashboard - a single user interface that provides a clear overview of the whole organization and how well it's meeting its goals.
Data Mining - process of discovering patterns in large data sets; The overall goal of the data mining process is to extract information from a data set and transform it into an understandable structure for further use.(http://en.wikipedia.org/wiki/Data_mining)
Engagement - a measure or weighting system of how connected an object is with the goals of the organization.
Engagement Score - An Engagement Score is a measurement used to determine the activity, or engagement, levels of individual contacts within your account. (https://contactology.zendesk.com/entries/22460283-contact-engagement-score-contact-rating)
Forms - a collection of additional data that's attached to an object.
Granular user-to-object security - Function usage provides the ability to implement granular security controls rather than granting users powerful special authorities such as all object, job control, or service. This article reviews the function usage capability and the basics of how to use it. (http://www.ibm.com/developerworks/ibmi/library/i-granular-security/index.html)
inheritance is when an object or class is based on another object or class (http://en.wikipedia.org/wiki/Inheritance_(object-oriented_programming))
KPI - Key Performance Indicators (KPI) - type of performance measurement.(http://en.wikipedia.org/wiki/Performance_indicator)
organization’s design document
Object Type Hierarchy
PCI (Plastic Card Compliance) -http://www.pcicomplianceguide.org/pcicompliance-history.php
user interface (UIs)
workflow consists of a sequence of connected steps where each step follows without delay or gap and ends just before the subsequent step may begin. (http://en.wikipedia.org/wiki/Workflow)